Lingmell Psychology
Last Updated: 12/02/2026
Lingmell Psychology is committed to protecting your privacy and handling your personal data transparently and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
1. Who We Are
Lingmell Psychology provides psychological assessment, therapy, and consultation services.
For the purposes of data protection law, Lingmell Psychology is the Data Controller of your personal information.
Contact details:
Lingmell Psychology
Email: info@lingmellpsychology.com
2. What Information We Collect
We may collect and process the following information:
A. Website Enquiries
If you contact us via the website or email:
Name
Email address
Phone number
Information you provide in your message
B. Therapy / Assessment Clients
If you become a client, we may collect:
Contact details
Date of birth
GP details
Relevant medical and psychological history
Session notes and assessment records
Risk and safeguarding information
Billing information
This may include special category data (health information).
3. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Website Enquiries
Legitimate interests (responding to enquiries)
Therapy & Assessment Services
Contract (to provide agreed services)
Legal obligation (professional and regulatory requirements)
Explicit consent (for processing health-related data)
Vital interests (where safeguarding or risk issues arise)
4. How We Use Your Information
We use your information to:
Respond to enquiries
Provide therapy or assessment services
Maintain clinical records
Communicate with you regarding appointments
Issue invoices
Meet professional, legal, and safeguarding obligations
We do not sell or share your data for marketing purposes.
5. Confidentiality
All clinical information is treated as confidential in line with:
HCPC standards of conduct
Professional ethical guidelines
UK data protection law
Information will only be shared:
With your consent
Where legally required
Where there is a serious risk of harm to you or others
6. Data Storage & Security
We take reasonable steps to protect your data, including:
Secure email systems
Password-protected devices
Encrypted storage where applicable
Secure clinical record-keeping systems
Paper records (if used) are stored securely.
7. How Long We Keep Data
Clinical records are typically retained for:
Adults: 7 years after the end of therapy
Children: Until age 25 (or 26 if aged 17 at end of therapy)
This follows professional indemnity and regulatory guidance.
Enquiry emails that do not lead to therapy are deleted within a reasonable period.
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (in certain circumstances)
Restrict processing
Object to processing
Data portability (where applicable)
Withdraw consent (where consent is relied upon)
Requests should be made in writing to the contact details above.
9. Cookies & Website Analytics
This website may use cookies or basic analytics tools to improve user experience.
You can adjust your browser settings to refuse cookies.
10. Third-Party Services
We may use secure third-party providers for:
Email hosting
Online therapy platforms
Payment processing
Website hosting
These providers are required to meet data protection standards.
11. Complaints
If you have concerns about how your data is handled, please contact Lingmell Psychology in the first instance.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
12. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on this website.
Lingmell Psychology provides psychological assessment, therapy, and consultation services.
For the purposes of data protection law, Lingmell Psychology is the Data Controller of your personal information.
Contact details:
Lingmell Psychology
Email: info@lingmellpsychology.com
Fill out the form below, and we will be in touch shortly.
